She was able to get back on Netflix after chatting with support for an hour, but as of late September, her Facebook account had still not been recovered since the initial hack six months earlier. When she called customer support, Netflix said they had no record of her email address being associated with an account, despite her having been a Netflix customer for eight years. Within a few minutes, the entire profile looked like it belonged to celebrity portrait photographer Jerry Avenaim.įeeling overwhelmed, Sems logged in to Netflix instead, only to realize she’d been locked out of that too. Then, her account data - photos, posts, even her name - were all gone. Jessica Sems was on Facebook at 2 am when hackers struck in a series of attacks.
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